Hostinger InternationalCustomer Service Specialist
Support customers across international markets, translating technical systems into calm, clear, actionable guidance and carrying context across technical and non-technical conversations.
Résumé · 2026
M Rival
Setiawan.
Product engineer and customer experience specialist building local-first tools, developer systems, and security-conscious interfaces.
Experience
TableTapProduct engineering and operations
QR table ordering and point of sale for Indonesian cafes: guest ordering and QRIS payment straight to the cafe, cashier, kitchen and customer screens, reporting, and self-service sign-up across 54 product routes with 174 automated tests.
Diamond SupermarketStaff Monitoring
Worked with operational monitoring and day-to-day coordination in a high-volume retail environment.
Selected systems
Silent NexusProduct and systems engineering
Local-first AI agent harness with governed execution, durable evidence, 16 Rust crates, and 458 tests in the documented baseline.
Sans Password ManagerSecurity model and product engineering
Offline GnuPG-backed password manager with CLI and local web interfaces, 23 documented screens, and three interface languages.
Capabilities
Rust · TypeScript · React / Next.js · Bash · CLI and TUI systems · GnuPG / OpenSSL · Product systems · Technical communication · Customer experience
Verified evidence
Silent Nexus case study · repository
Sans Password Manager case study · repository
Available for remote selected work from Jakarta, Indonesia · UTC+7. References available on request.
Public record
Public source profile · Professional history
Live TableTap product
Work and technical claims link to public repositories, live products, or case-study evidence. No unattributed testimonials are presented.