Hostinger InternationalCustomer Service Specialist
Support customers across international markets, translating technical systems into calm, clear, actionable guidance and carrying context across technical and non-technical conversations.
Résumé · 2026
M Rival
Setiawan.
Product engineer and customer experience specialist building local-first tools, developer systems, and security-conscious interfaces.
Experience
Fish It RNG Strategy SuiteWeb product and decision-tool engineering
Bilingual browser planning product combining probability modelling, setup comparison, recommendations, AFK planning, and shareable community workflows across 16 product routes.
Diamond SupermarketStaff Monitoring
Worked with operational monitoring and day-to-day coordination in a high-volume retail environment.
Selected systems
Silent NexusProduct and systems engineering
Local-first AI agent harness with governed execution, durable evidence, 16 Rust crates, and 458 tests in the documented baseline.
Sans Password ManagerSecurity model and product engineering
Offline GnuPG-backed password manager with CLI and local web interfaces, 23 documented screens, and three interface languages.
Capabilities
Rust · TypeScript · React / Next.js · Bash · CLI and TUI systems · GnuPG / OpenSSL · Product systems · Technical communication · Customer experience
Verified evidence
Silent Nexus case study · repository
Sans Password Manager case study · repository
Available for remote selected work from Jakarta, Indonesia · UTC+7. References available on request.
Public record
Public source profile · Professional history
Live Fish It RNG product
Work and technical claims link to public repositories, live products, or case-study evidence. No unattributed testimonials are presented.